Job categoryHelpdesk Technician
Minimum Experience3+ years
Number Of Openings1
Pay RateDOE / Per Hour
Demonstrates a continued commitment to professional education and industry best practices.
Effectively manages time and competing priorities to meet objectives and project deadlines.
Skilled in two-way communication, judgment, negotiation, and conflict resolution; ability to communicate effectively and concisely, both orally and in writing.
Ability to react calmly and effectively in emergency situations.
Attentive to detail, accuracy and follow-up. Quality conscious.
Excellent presentation skills and professional demeanor.
Practiced in data analysis, critical thinking, and problem-solving.
Employs a high degree of professionalism and self-motivation.
Serving as the first point of contact for users seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by users
Following up and updating customer status and information
Identifying and suggesting possible improvements on procedures
Good understanding of computer systems, mobile devices and other tech products
Customer-oriented with excellent communication skills
Record events and problems and their resolution in logs