Helpdesk Technician

Helpdesk Technician jobs in Houston TX

  • Posted on

  • Job type

  • Job category

     Helpdesk Technician
  • Location

     Houston, TX
  • Minimum Experience

     3+ years
  • Skills

  • Number Of Openings

  • Pay Rate

    DOE / Per Hour
  • Description

    • Demonstrates a continued commitment to professional education and industry best practices.

    • Effectively manages time and competing priorities to meet objectives and project deadlines.

    • Skilled in two-way communication, judgment, negotiation, and conflict resolution; ability to communicate effectively and concisely, both orally and in writing.

    • Ability to react calmly and effectively in emergency situations.

    • Attentive to detail, accuracy and follow-up. Quality conscious.

    • Excellent presentation skills and professional demeanor.

    • Practiced in data analysis, critical thinking, and problem-solving.

    • Employs a high degree of professionalism and self-motivation.

  • Responsibilities

    • Serving as the first point of contact for users seeking technical assistance over the phone or email

    • Performing remote troubleshooting through diagnostic techniques and pertinent questions

    • Determining the best solution based on the issue and details provided by users

    • Following up and updating customer status and information

    • Identifying and suggesting possible improvements on procedures

    • Good understanding of computer systems, mobile devices and other tech products

    • Customer-oriented with excellent communication skills

    • Record events and problems and their resolution in logs