Implementation and Training Consultant

Implementation and Training Consultant jobs in Austin Tx

  • Posted on

  • Job type

  • Job category

     Implementation and Training Consultant
  • Location

     Austin, Tx
  • Qualification

  • Minimum Experience

     3+ Yeras
  • Number Of Openings

  • Pay Rate

    DOE / Per Month
  • Description

    As an Implementation and Training Consultant, your overall responsibility is to plan and successfully implement Desss Inc software solutions into customer enterprises to allow the customer to maintain and develop their own internal training programs and software processes and procedures. Implementation Consultants support the Implementation Project Managers in helping Desss Inc meet and exceed customer expectations.
  • Desired Profile

    • Strong Communicator excellent written communication skills.
    • Professional and friendly telephone presence.
    • Excellent time management and organizational skills.
    • Strong problem solving and analytical skills.
    • Agile learner adept at working in a dynamic and unstructured environment.
    • Great sense of humor, and someone who does not take themselves too seriously.
  • Responsibilities

    • Become proficient in the areas of implementing and training Compeat software solutions including Accounting, Inventory, Labor, Schedule, Hire, Payroll, and Manager Log.
    • Act in a consultative manner to extend Compeat software best practices as it relates to restaurant and bar industry operations to help the customer achieve their goals.
    • Organize, prepare, and facilitate both group and one on one training courses for Compeat software solutions.
    • Use training event feedback mechanisms to make recommendations for training improvement, and integrate changes in curriculum and/or courses and continuously refine and improve efficiency of the implementation process.
    • Maintain communication with support and data departments to ensure proper integrations of point-of-sale systems and accounting data migrations
    • Liaise with customers, suppliers, partners, and vendors where necessary.
    • Engage in departmental performance review with Manager and assist in development of strategies to increase training and implementation revenue.
    • Manage customer expectations, anticipate possible issues and communicate turnaround times with reasonable delivery dates.
    • Maintain accurate and organized project notes using our CRM software. Be able to navigate a project effectively and maintain reports to track actionable tasks.
    • Communicate software problems and issues to software development and support teams
    • Research and resolve customer training questions regarding software system and process issues
    • Report any major customer issues or concerns to the T&I Manager
    • Keep personal skills and software knowledge up to date, including but not limited to Compeat software solution upgrades, IT skills, computer software, etc.
    • Act as a coach and mentor for others