Technical Support Consultant

Technical Support Consultant jobs in Petaluma CA and Austin TX

  • Posted on

  • Job type

  • Job category

     Technical Support Consultant
  • Location

     Petaluma, CA and Austin, TX
  • Qualification

  • Minimum Experience

     1-2 Years
  • Number Of Openings

  • Pay Rate

    DOE / Per Month
  • Description

    The Desss Inc Technical Support Consultant plays a critical role in providing Desss Inc customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide customer support via phone, email, and internal ticketing systems, assisting both during installation of Desss Inc software and throughout the customer experience.
  • Desired Profile

    • 1-2 years’ experience as a help desk technician or other customer support role
    • Proficiency with Windows operating systems (7, 10) and applications; experience with Windows Server (2008, 2012, 2016) and associated roles and features are highly desired
    • Familiar with remote access software
    • Familiar with Firewalls
    • IT and technical background
    • Familiar with standard data exchange formats and processes (API, EDI, SQL, FTP)
    • Familiarity with at least one major POS system (Aloha, Micros, Positouch, etc.)
    • Familiar with internal ticketing systems – Salesforce and/or Jira experience a plus
  • Responsibilities

    • Provide prompt technical support to clients via email, phone, and internal ticketing systems; assist with installation, configuration, and maintenance of Compeat software on customer workstations.
    • Implement point-of-sale (POS) interfaces for new customers
      • Install POS polling software on customer hardware where applicable
      • Configure polling connections in Desss Inc Advantage
      • Troubleshoot polling integration scripts with product development team
    • Contribute to internal knowledge base, ensuring systems and processes are well-documented
    • Additional duties as needed.