ServiceNow HRSD jobs in Palm Bay FL

  • Posted on

  • Job type

  • Job category

     ServiceNow HRSD
  • Location

     Palm Bay, FL
  • Minimum Experience

     3+ Years
  • Number Of Openings

  • Pay Rate

  • Description

    We are hiring for the position of ServiceNow HRSD in Palm Bay, FL.

  • Desired Profile


    Technical Skills:

    • Minimum 3 to 5 years of experience in ServiceNow skills, with knowledge of HRSD module
    • At least 3 years of experience in implementing ITSM or other solutions suites with 2+ years’ of experience with HR Service Delivery (HRSD) implementation
    • Experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
    • Proficient understanding of HR best practices related to ServiceNow HRSD
    • Understanding of technical components including Case and Knowledge configuration in HRSD
    • Basic understanding / experience, in a project with integration testing/Testing
    • Must have exposure to Process Gap Assessments, Gap report presentations
    • Create and maintain reports and metrics on ServiceNow Understand Telephony and IVR system
    • Strong interest in collaborative work with client
    • Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
    • Experience in working with the multi-vendor development environment

    Process Skills:

    • Agile – Scrum
    • Experience using task tracking tools such as Jira, ALM or equivalent

    Behavioral Skills:

    • Excellent verbal and written English communication skills

    Interpersonal skills:

    • Certification: Qualification: Bachelor of Engineering

  • Responsibilities

    • Perform tasks as assigned
    • Support / Work on activities assigned by client as per above technical skills.
    • Provide regular status reports to the team and stakeholder
    • Troubleshoot to resolve issues.
    • Co-ordination with the offshore team members and stakeholders
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